Legal notice

Seller

AURALIA

Representative

Mayu Yamaguchi

Address

We will disclose without delay upon request.

Phone Number

+81 90 3293 7518

Email Address

auralia.jp@gmail.com

Support Hours

Weekdays 10:00 - 17:00 (Excluding weekends and national holidays)

Sales Price

Tax-inclusive prices are displayed on each product page.

Shipping Fees

  • Domestic (Japan): Free shipping

  • International: Varies by country/region (Calculated and displayed at checkout)

Additional Fees (Other than product price)

There are no additional fees beyond the information listed above.

Product Delivery Period

  • Order Processing: Shipped within 3-5 business days after order confirmation.

  • Delivery Time:

    • Domestic: Approximately 2-5 days

    • International: Approximately 7-14 days (Varies by region)

Payment Methods and Timing

  • Payment Method: Credit card

  • Payment Timing: Payment is processed at the time the order is confirmed.

Return Period

We accept returns within 7 days of receiving the product. (However, we can only accommodate returns if you contact us within 5 days of the product's arrival.)

Refund Policy

As a general rule, we do not accept returns or refunds unless the product is defective.

Return Shipping Policy

We do not accept returns except in the case of defective products or incorrect shipments. If eligible for a return, the product must be unused. Customers are responsible for return shipping costs.